This Privacy Policy explains how PaQueueKa (“we”, “us”) collects, uses, and protects your information when you use the PaQueueKa mobile application, its web version, and this website. PaQueueKa is operated by Albert Antioquia in the Philippines, who is the personal information controller for the data described here. We process personal data in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.

Information we collect

Account information: a display name and an app-generated identity used to associate you with sessions and clubs. We never ask for a password, and by default your identity is device-based.
Connected account (optional): if you choose to connect a Google or Apple account so your profile can be restored on a new phone or used on the web, we receive and store the email address on that account and an account identifier linking it to your profile. This is optional — the app works fully without it, and if you never connect an account we never receive an email address. The app only ever displays it masked (for example al•••a4@gmail.com). You can disconnect at any time in Settings.
Profile (optional): a profile photo, nickname, short bio, the sports you play, your preferred hand, your home club, your chosen avatar and cosmetics, and who can see your profile. Profile photos are served from a public link so they load quickly; anyone who has that link can view the image.
Session, tournament & gameplay data: sessions you create or join, queue positions, matches, scores, pairings, rankings, tournament entries and results, and mini-game scores.
Commends, blocks & reports: commends you give and receive, players you block, and reports you make about a photo or logo.
Club & payment records: if you use club features, club membership, events and RSVPs, and the fee, expense and payment records entered. If you mark a fee as paid and enter a GCash, Maya or bank reference number, it is stored privately and shown only to you and to the host or club admins who confirm the payment. Club admins can upload a club logo, a cover image, and a payment QR code with the account name shown on it, which members of that club can see.
Venue location: if you pin a club, event or tournament venue on the map, we store that pin (coordinates and address) with it. See Location below.
Purchases: whether you hold Player Plus or Pro Host, which plan, when a subscription period ends, and your tournament credit balance. Payments are processed by the App Store or Google Play — we never receive your card details.
Notifications: if you allow notifications, a push token for your device so we can tell you when it is your turn, when a match starts, or when an event or tournament you follow changes.
Camera: used only to scan QR codes (for example, to join a club). The camera image stays on your device and is never uploaded.
Usage analytics: events such as which screens and features are used (for example, “session ended” with the number of matches), your app version and device type, and your plan and skill level. These events are linked to your app-generated player ID, not to your name, and never include player names, club names, scores or messages. Automatic screen capture and session recording are turned off. See Analytics below.
Crash reports: when the app hits an error, we record the error details, the screen it happened on, your app version, device model and operating system, language, time zone, text size, and whether a screen reader or reduced motion is turned on (so we can fix accessibility bugs).
Website & web version: this marketing website sets no cookies and loads no advertising or tracking scripts. If you sign in to the web version, we set a sign-in cookie that keeps you logged in, and your browser stores display preferences (such as light or dark theme) and unfinished drafts. Our hosting providers keep standard server logs, including IP addresses, to run and secure the service.

How we use your information

To run sessions and tournaments — managing queues, rotating matches, calling courts, and recording results.
To provide statistics, history, rankings, recaps, commends, and club management features.
To restore your profile on a new device or sign you in on the web, if you connected a Google or Apple account. We do not use that email address to contact you or to send marketing.
To process purchases and keep your plan and credits in sync across devices.
To send notifications you have allowed.
To maintain, secure, and improve the app, to diagnose crashes, and to prevent abuse.
To respond to support requests you send us.

We process this data because it is needed to provide the service you asked for, because we have a legitimate interest in keeping the service working, secure and improving (for example, crash reports and analytics), or because you chose to provide it (for example, an optional profile photo or a connected account). We do not use your data to train AI models, and we do not use it for advertising.

Location

Venue pins: a host can pin where a club, event or tournament plays. The pin (coordinates and address) is saved with it and shown to people who view it, so they can find the courts. If you use “Use my current location” and confirm that spot, your position at that moment becomes the saved venue pin.
Near Me: when you search for clubs near you, your device’s position is sent to our server only to answer that search. It is not stored or logged.
Permission: location access is optional and only requested when you use a location feature. We never track your location in the background. You can still type a venue name without sharing your location.
Maps & addresses: maps are shown using Apple Maps on iOS and Google Maps on Android. Addresses for a pinned spot are looked up by your phone’s built-in location service (Apple on iOS, Google on Android), which is subject to Apple’s and Google’s own privacy policies.

Analytics

We use PostHog to understand which features are used, so we can improve the app. Analytics events are linked to your app-generated player ID (not your name or email) and are processed on PostHog’s servers in the United States. You can turn usage data off at any time in Settings; once off, the app stops sending analytics events from that device. Crash reports are stored in our own database (see Data retention).

Service providers

We do not sell your personal data. We share it only with the service providers that operate PaQueueKa on our behalf, and only as needed for the purpose listed:

Supabase — database, sign-in, file storage, and server functions for the app and web version.
Vercel — hosting for this website and the web version.
PostHog — usage analytics (United States).
RevenueCat — keeps track of your purchases and subscriptions, using your app-generated player ID.
Apple and Google — app stores and payments, Sign in with Apple / Google, maps, and delivery of push notifications.
Expo — sends push notifications to Apple and Google for delivery, and delivers app updates.

We may also disclose data where required by law. Within a session, club or tournament, gameplay information (for example your display name, queue position, and results) is visible to the other participants, and your profile is visible according to the visibility setting you choose.

Transfers outside the Philippines

Some of these providers store or process data on servers outside the Philippines, including in the United States. We use providers that protect data with security measures and contractual commitments, and we remain responsible for your data when it is processed on our behalf.

Security

Data is transmitted over encrypted connections (HTTPS) and protected by row-level security rules that limit who can read or change each record. Sensitive items such as payment reference numbers are kept in tables that the app cannot read directly. No system is perfectly secure, but we work to protect your data and will notify you and the National Privacy Commission of a breach where the law requires it.

Data retention

We retain session and account data while your account is active and as needed to provide historical features (history, recaps, rankings). Old sessions may be subject to automated retention limits. Crash reports are deleted automatically after 60 days. When you delete your account, your personal information is removed as described on our Delete Your Data page.

Your rights

Under the Data Privacy Act, you have the right to:

Be informed about how your personal data is processed (this policy).
Access the personal data we hold about you and get a copy of it in a common electronic format.
Correct inaccurate data. You can edit most of your profile yourself in the app.
Object to processing, or withdraw consent you gave (for example, turn off analytics or disconnect a connected account).
Have your data erased or blocked. You can delete your account in the app; see Delete Your Data.
Be compensated for damages caused by inaccurate, unlawfully obtained or unauthorised use of your data.
File a complaint with the National Privacy Commission.

To exercise any of these rights, email us at albertaantioquia4@gmail.com with the display name you use in the app. We may ask you to confirm the request from the app so that we only act for the real owner of the profile.

Children's privacy

PaQueueKa is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated “Last updated” date on this page.

Contact & Data Protection Officer

For questions about this policy or your data, contact our Data Protection Officer, Albert Antioquia, at albertaantioquia4@gmail.com.